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Support

We want every hop to feel good. Here’s how to get help.

Frequently Asked Questions

How do I steer?

Hold one finger anywhere and drag left or right. Steering is relative to your finger, so placing it down again never makes Lumen move suddenly. Lumen hops automatically on every landing.

How do Wingbeat and Big Hop work?

While rising, swipe quickly left then right for a small Wingbeat lift. When Big Hop is charged, keep steering with one finger and tap anywhere with a second finger to fly higher.

What are the tricks and boosters?

Sweep through a floor's center for a Comet Flip. Clear two floors in one hop for a Sky Skip. Big Hop adds a powered hop, Glide slows your fall, Rescue saves one fall, and 2X Score doubles points for a short time. Replay the tutorial from Explore to practise them.

What is a FIRE streak?

Chain three or more floor-skipping hops and Lumen ignites a FIRE streak. You get a flame trail, a screen glow, and bigger score bonuses. The streak ends when you make a short hop or fall.

How does Daily Challenge work?

Every day uses the same seed for all players worldwide. Open Explore and choose Daily to play the same climb and pickups as everyone else. Your best floor for the day is tracked separately.

Do I need Game Center?

No. Game Center is completely optional. If you decline or are offline, leaderboards and achievements are hidden but the entire game remains fully playable.

How do I share my run?

On the end-of-run screen, tap “Challenge a friend” or the daily equivalent. The game creates a share card and opens the share sheet. No account is required.

Still need help?

If something feels off, or you have feedback, email us:

skyhop@kim.syversen

Please include your iOS version and a short description of what happened. We read every message.

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